At Gift In Garments, we take pride in the quality of our customized apparel. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
1. General Policy
- We accept returns and offer refunds or exchanges for products that are defective, damaged, or not as described.
- Custom-made items are non-returnable unless they arrive defective or damaged.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The request for return must be initiated within [insert number] days of receiving the product.
- Items must be in their original condition, unused, and with all tags attached.
- Proof of purchase must be provided (e.g., order confirmation or receipt).
3. Return Process
To initiate a return, please follow these steps:
- Contact us at operating@gift-in.com to request a return authorization.
- Provide your order number and a brief explanation of the issue.
- Once authorized, you will receive instructions on how to return the product.
4. Refunds
- Refunds will be processed after we receive and inspect the returned item.
- If approved, the refund will be issued to the original payment method within [insert number] business days.
- Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us for instructions.
6. Non-Returnable Items
The following items are non-returnable:
- Custom items made to your specifications.
- Items that have been used or worn.
7. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value.
8. Policy Updates
We may update this Return and Refund Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:
Email: operating@gift-in.com
Website: www.gift-in.com
